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FAQ

Here you will find the most frequented doubts people may have when purchase at our website. Hopefully you will find an answer to all your questions in this page, however if you have any other question please do not hesitate in contact us at info@sarahmaier.store.

PURCHASES AND PAYMENTS

Can I buy without registering as a user?

Yes, you can do your shopping as a guest.

Is it safe to shop at Sarah Maier Store?

Yes, your data is protected through data transmission encryption and SSL digital certificate.

How can I use a promotional code?

It's very simple, add the product you want to buy to the cart, select checkout and in the next step enter your code in the "gift card or discount code" field, click apply and the discount will be applied to the value of your purchase.

Can I change the color/size of my order?

It is not possible to change an order online, however, if it has not yet been shipped, you can contact us and request the change via e-mail to info@sarahmaier.store

Can I cancel my order?

It is not possible to cancel an order online, however, if it has not yet been shipped, you can contact us and request cancellation via email to info@sarahmaier.store

What forms of payment are available?

Payments can be made by credit/debit card, Paypal or bank transfer.

Is it safe to pay at the Sarah Maier Store?

Yes, your data is protected through data transmission encryption and SSL digital certificate.

In which currencies can I pay for my purchases?

Payment will always be made in Euro.

SHIPPING, EXCHANGES AND RETURNS

What is the shipping cost?

Europe - shipping costs are free.
Other regions- The amount will be informed in the checkout process, before completing your order, and depends on the final destination and weight of your order.

How long does it take for my order to be delivered?

All our orders are shipped the same day or the next day depending on whether the order is placed before or after 12pm. After shipment, the delivery time depends on the final destination:

Portugal and Spain: 1 to 2 business days for mainland, 2 to 3 business days for the islands.
European Union: about 5 working days.
Rest of the world: from 7 working days not including customs clearance time.

Can I return my order?

Yes, you can make exchanges up to 30 days or returns up to 15 days

How can I return my order?

You must get in touch with us informing the number of your order (or your name and contact) through the email info@sarahmaier.store and after send the order to our address:

Rua das Corgas, 185
4520 -307 Fornos - Santa Maria da Feira
Portugal

How is the amount paid to be refunded?

The refund is made through the same payment method you used to make the purchase. If you wish to receive the refund in a different way, you must request it when you submit your return request.

Is there any cost for making an exchange or return?

If you want to make an exchange there is no associated cost. If you want to make a return, you will have to pay the shipping costs.
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