The leather and all the materials used are carefully selected and expert craftsmen carry out the work by hand. Any imperfections, creasing, shading, or irregularities in the leather are to be regarded as natural features of the product. The following recommendations are general guidelines for maintaining the longevity and durability of the footwear. SARAH MAIER declines any responsibility for the instructions stated herein, each customer shall be held individually responsible. To request assistance with repairs or maintenance, please be sure to have the original proof of purchase or your order number. We ask that you also provide a photograph of the product, the defect, and the bottom of the shoe.
PRESERVATION OF THE PRODUCT
We recommend preserving the product in ideal conditions. The space should be dry, clean, ventilated, and positioned away from heat sources, direct sunlight, and electrically produced light. We advise against placing the product in direct contact with other leather or fabric items to ensure that the crystals and embroidery remain well protected. The instructions in this guide are useful for removing small amounts of dirt. For a thorough cleaning, we suggest contacting a specialized laundry service. SARAH MAIER does not assume any responsibility for any damage caused.
HOW TO MAINTAIN THE SHAPE OF THE SHOES
It is only natural that the shape of the shoe changes over time. SARAH MAIER footwear moulds to the shape of the wearer's foot and may change shape further because of long-term and prolonged use. Leather has a natural tendency to wrinkle and crack over time. To prolong the elasticity and maintain the shape of the shoes, it is best to stuff them with tissue paper when not being worn.
CARE OF THE SOLES
The soles on SARAH MAIER footwear are made of 100% leather, delicate materials. Therefore, it is normal that they wear down with use. This is not a manufacturing defect, but a completely natural process.
LAMINATED OUTSOLES: The black, red and various colourful soles of the shoes are achieved through an elaborate laminating procedure. These laminates wear down during normal use and the consequent visibility of the sole base colour is to be considered a natural characteristic of the product and not a defect. To remove a small amount of dirt, we recommend using a soft cloth dampened with water.
RUBBER OUTSOLES: To clean rubber outsoles, it is best to use a neutral degreaser and a soft cloth, being careful not to allow the cleaning product to meet the upper. For a thorough cleaning, we suggest contacting a specialized laundry service.
CARE OF SUEDE
Suede is one of the most delicate leathers and it may have small colour variations due to rubbing or prolonged exposure to natural or artificial heat and light sources. By nature, suede is prone to irreparably losing texture and colour over time. Prolonged contact with moisture water or other liquids can also cause staining. The colouring may rub off on skin, light coloured fabrics and upholstery. To remove small amounts of dirt, we recommend using a soft bristle brush. If the shoe has come into direct contact with water, wait for it to dry then proceed with cleaning. Refrain from using leather-specific products. SARAH MAIER does not assume any responsibility for any damage caused.
FAULTY ITEMS
An item is deemed faulty if it has been received by you in imperfect condition.
We do not consider wear and tear to be a fault; or damage from wear to be a fault.
To return a faulty item to us, you should contact our Customer Services Team with the following information.
• Your proof of purchase/order number
• A short description of the fault
• Supporting images
Contact details: store@sarahmaier.store
Our Customer Service Team will be in touch to advise the next steps.
All items that are returned as faulty or damaged are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed and may be chargeable.
If in the rare event that your item is found faulty due to a design error, we may be able to replace your item. Replacements are subject to availability, and we ask that you state you would like this option at the time you request a return.
SARAH MAIER guarantees its products for 1 year from the date of purchase. The warranty covers only items that present a manufacturing fault, and does not cover damages arising from dye transference, accident, wear and tear or misuse, or from any alteration.
Please note that some styles may be irreparable depending on the materials used and the age of the product, and that repairs may be chargeable.
